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Return Policy

Returns & Exchanges

Online Purchase — Return & Exchange Policy

Returns are accepted. You can return online purchases in-store or mail it back to us following the step-by-step instructions below. 

Regular Priced Merchandise

  • Within 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
  • Clothing items must be unworn, undamaged, and have the tags still on them. Non-clothing items must be unopened and in their original packaging. Shoes must be returned in the original box or case. All returns are accepted at the sole discretion of Kidsuperfashion
  • If you return your items in store, we can process an exchange or issue you a merchandise credit.

Sale Merchandise

  • All marked down items are final sales and are not eligible for refunds/exchanges. All accessories are final sale items. All exchanges permitted once only.

 

We want you to be happy with your purchase. If for any reason you are not, please contact us. You can send us the email at [email protected] If you purchased clothing and it is an incorrect size, we will gladly exchange it. Please note that customers are responsible for all shipping costs associated with returns and exchanges unless the return is a result of our error. We encourage you to ask all sizing questions before purchasing to avoid any disappointment.

If you need to return something, contact us so we know it is on its way. All returns must be authorized via email prior to shipping. Items returned without authorization may be refused upon delivery. Please include a copy of the invoice. Mail it back to us at:

Kidsuperfashion

2163 W4th Ave
Vancouver, BC
V6K 4S2

Canada

Returns should be postmarked within 14 days of the package delivery date. The items must not be worn, altered, damaged or washed and must have their original tags attached.

The shipping cost is not eligible refund.

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